Refund Policy

We want you to be happy with your Mercy’s Edge merch.

Eligible merchandise may be returned within 14 days of receiving your order.

To qualify for a return, the item must:

• be unused and unworn;
• be in its original condition;
• have any original tags attached; and
• be returned in its original packaging where reasonably possible.

To request a return, contact us before sending the item back.

Customers are responsible for return shipping costs unless the item received is faulty, damaged or incorrect.

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The following items generally cannot be returned or refunded unless required by applicable consumer law:

• gift cards;
• digital downloads;
• downloadable music or other digital products once supplied;
• personalised or custom-made merchandise;
• items marked as final sale; and
• event tickets, except where otherwise stated below.

For hygiene reasons, certain worn or opened products may also be ineligible for return.

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Please inspect your order when it arrives.

If your merchandise is damaged, defective or you receive the wrong item, contact us as soon as possible with:

• your order number;
• a description of the issue; and
• photographs where applicable.

Where appropriate, we will arrange a replacement, exchange, store credit or refund.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

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Exchanges may be available for:

• incorrect sizes;
• damaged or defective products; or
• incorrect items received.

Exchanges are subject to stock availability.

If your preferred item or size is unavailable, we may offer a refund or store credit instead.

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Tickets purchased through a third-party ticketing platform, venue, promoter or event organiser are subject to the refund, transfer and cancellation policies of that provider.

Please contact the original ticket seller directly regarding ticket changes, refunds or transfers.

Where Mercy’s Edge sells tickets directly through this website, tickets are generally non-refundable except where:

• an event is cancelled;
• an event is significantly rescheduled or relocated; or
• a refund is otherwise required by applicable law.

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If a Mercy’s Edge event is postponed or rescheduled, existing tickets will generally remain valid for the new date.

Where refunds are available, instructions and any applicable request deadline will be communicated by the authorised ticket seller or event organiser.

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If an event is cancelled and not rescheduled, eligible ticket holders will generally be entitled to a refund of the ticket price in accordance with the policy of the original ticket seller.

Booking, processing, delivery or third-party fees may be subject to the terms of the ticketing provider.

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Once an approved merchandise return has been received and inspected, we will notify you of the outcome.

Approved refunds will be returned to the original payment method.

Please allow approximately 5–10 business days after a refund has been processed for it to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return relates to a faulty, damaged or incorrect item or where otherwise required by law.

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If you have received confirmation that a refund has been processed but it has not appeared in your account, please first check with your bank, credit card provider or payment provider.

If you still cannot locate the refund, contact Mercy’s Edge at:

[INSERT MERCY’S EDGE CONTACT EMAIL]

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Sale, clearance and limited-release merchandise may be marked as final sale and may not be eligible for change-of-mind returns.

This does not affect your rights where an item is faulty, damaged, incorrectly described or otherwise covered by applicable consumer protection law.

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Pre-order merchandise may have longer fulfilment times than standard merchandise.

Estimated shipping or release dates are provided as a guide and may change due to production or supply delays.

If a pre-order is substantially delayed, we will provide information about available options where appropriate.

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If merchandise was purchased as a gift, refunds will normally be returned to the original payment method used by the purchaser.

Where appropriate, an exchange or store credit may be offered instead.

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For questions about returns, exchanges or refunds, contact:

Mercy’s Edge Official [INSERT MERCY’S EDGE CONTACT EMAIL]